Inaccurate Notes

If VetNotes is including inaccurate information inside your notes, here’s how to troubleshoot.

1. Check the Transcript

On the recording page, check the Transcripts tab and review the transcript from a consultation. Does it make sense? Is it intelligible?

We’re trying to determine if VetNotes is correctly transcribing or hearing in your consultation.

• If the transcript doesn’t make sense - audio quality is your main problem. This is easy to fix, here’s our simple guide.
• If the transcript is accurate - move to step 2.

2. Check the Audio Score

• On the Transcripts tab, the audio score is a decimal between zero and one (for example, Audio score 0.97). If a consult has more than one recording, each recording shows it as a percentage instead (for example, Audio Score 97%).
• If it’s below 0.96 (96%) - audio quality is lower than optimal. This is easy to fix, here’s our simple guide.
• If it’s above 0.96 (96%) proceed to step 3

3. Optimise consult style for note accuracy

• If the transcript is accurate, but VetNotes’ AI is miss interpreting the information, subtle changes to your communication style can assist.
• Things that generally reduce note accuracy
  • Speaking quickly
  • Using lots of slang
• Things that generally increase note accuracy
  • Summarising client’s history back to them. eg “Ok so you’re saying that….”
  • Saying “I’ll note that down” or similar. VetNotes is trained to notice when you say things like “note that down” or “add that on file”, and this will increase accuracy.