How to use the VetNotes RxWorks Integration
VetNotes can enter notes directly into RxWorks!
Section titled “VetNotes can enter notes directly into RxWorks!”How it works
Section titled “How it works”- VetNotes reads in appointments (clipboard entries) from RxWorks.
- When you’re about to record, choose the relevant appointment inside VetNotes.
- Do VetNotes recording as normal.
- VetNotes will automatically push the note into RxWorks when ready.
Technical Info
Section titled “Technical Info”- VetNotes will add it’s note below any existing notes. It will not overwrite the existing text.
- VetNotes will only insert the first note generated into RxWorks. This will be your default or pre-selected template. Subsequently generated notes will not be inserted into Rx.
Quality Control
Section titled “Quality Control”- VetNotes can optionally insert a set phrase at the top or bottom of a note.
- Eg “Checked: NO” or “— VetNotes —”. By default it will insert “Verified: No” at the top.
- After reviewing the note in RxWorks, staff can remove or update this phrase, so it is explicitly clear that the note has been human-verified.
- You can set your own phrase in Settings → Compliance.
Note insertion logic
Section titled “Note insertion logic”VetNotes know’s the patient for the recording, since it is selected inside VetNotes. When a recording has finished processing, it will determine where insert the note:
- If a visit for the current date exists, and a consult exists for the visit, the consult text will be updated.
- If a visit exists for the current date, but no consult is attached, VetNotes will insert a consult for the Visit.
- If no visit exists for the current date, VetNotes will create a Visit & Consultation.
- Where VetNotes encounters multiple Visits for a certain day, or multiple consultations for a day, it will update the latest visit or consultation.
Setup Support
Section titled “Setup Support”- We offer a complimentary setup & training call.
- To schedule a time please email support@vetnotes.com
Troubleshooting
Section titled “Troubleshooting”- VetNotes should be the primary contact for any issues related to the integration.
- Since VetNotes manages the integration directly, we can quickly resolve any issues without requiring changes from RxWorks/Covetrus.
- For troubleshooting an existing integration, you can:
- Press the chat window inside VetNotes (quickest option)
- Email support@vetnotes.com
- Phone +61429378725