Once you add a memory, it applies to every vet on your VetNotes subscription, on every note they generate. You only need to set it up once.
Where to find it
Go to Settings > VetNotes Memory.
How to add a memory
Click Add memory
Type what you want VetNotes to remember
Choose whether it applies to All templates, or only to Selected templates
Click Save
That's it. The next note you generate will use it.
Not sure what to write? Click View examples
We've included starter examples you can click to prefill the editor. Edit them to match your clinic, then save. You can use as many as you like.
Examples of useful memories
Practice name spelling:
"Our practice is called Kenthurst Road Vet Hospital. Always spell it exactly like that."
Vet names:
"The vets at our clinic are Dr Sarah O'Brien, Dr James Nguyen, and Dr Priya Patel. Use these exact spellings."
Suburb or town spelling:
"Our suburb is Woolloomooloo."
Currency:
"Use $ for currency. We're in Australia, never use £."
Units:
"Always use kg for weight and °C for temperature."
Drug names you use often:
"Common drugs we use: Panacur, NexGard, Simparica, Bravecto, Milbemax, Drontal, Revolution. Spell these correctly and you may auto-correct phonetic mis-spellings."
Abbreviations and technical style:
"Write technically. Use standard vet abbreviations where possible. E.g. WNL (within normal limits), NAD (no abnormalities detected), BAR (bright alert responsive), QAR (quiet alert responsive)."
Conciseness:
"Keep clinical notes short and to the point. Avoid long sentences and filler words."
Client communication tone:
"When writing discharge instructions or client messages, use plain English and a warm, friendly tone. Avoid medical jargon."
Things VetNotes should avoid:
"Don't use the word 'furbaby'. Don't use exclamation marks in clinical notes."
All templates vs Selected templates
Most memories should apply to All templates. Pick Selected templates only when the instruction only makes sense for certain note types. For example:
A memory about discharge wording only makes sense for your discharge template
A memory about surgery report formatting only belongs on your surgery templates
A memory about clinic name spelling should apply to all templates
If you're not sure, choose All templates.
Tips for memories that actually work
Be specific. "Use Dr O'Brien, not O'Brian" works better than "spell names correctly"
One idea per memory. Easier to edit later and easier for VetNotes to follow
Keep each memory under 200 words
If something keeps coming out wrong in your notes, that's a sign it belongs in a memory
Who can add memories?
Any vet on your subscription can add, edit, or delete memories, and they apply to everyone on the team. If you're a clinic owner, it's worth agreeing as a team on the basics (practice name, vet names, house style) so you're not stepping on each other.