If VetNotes is including inaccurate information inside your notes, here's how to troubleshoot.
1. Check the Transcript
On the recording page, check the Transcript tab and review the transcript from a consultation. Does it make sense? Is it intelligible?
We're trying to determine if VetNotes is correctly transcribing or hearing in your consultation.
If the transcript doesn't make sense - audio quality is your main problem. This is easy to fix, here's our simple guide.
If the transcript is accurate - move to step 2.
2. Check the Audio Score
On the transcript tab, the audio score is a decimal between zero and one.
If it's below 0.96 - audio quality is lower than optimal. This is easy to fix, here's our simple guide.
If it's above 0.96 proceed to step 3
3. Optimise consult style for note accuracy
If the transcript is accurate, but VetNotes' AI is miss interpreting the information, subtle changes to your communication style can assist.
Things that generally reduce note accuracy
Speaking quickly
Using lots of slang
Things that generally increase note accuracy
Summarising client's history back to them. eg "Ok so you're saying that...."
Saying "I'll note that down" or similar. VetNotes is trained to notice when you say things like "note that down" or "add that on file", and this will increase accuracy.