🔴 Clicking record, and nothing happens (no timer appears)
Possible causes
Server or Remote Desktop Session
Cause: You're in a server or remote desktop session - common for RxWorks & Teleos clinics.
Solution: Minimise the server or remote session. The server does not have access to the microphone. Minimise the server, open the browser on the underlying computer.
Microphone Issues
Cause: No microphone attached or it's not plugged in.
Solution: Confirm the microphone is plugged in and the light is on. Most desktop computers do not have a built-in microphone, although laptops do.
Further troubleshooting - use this website: https://mictests.com to run automatic diagnostics.
🔴 Clicking record, recording starts, but no audio found
The timer starts, but the audio wave does not move.
This means the browser can find the microphone, but it cannot "hear" any audio.
Common Causes and Solutions
Unmute the microphone - if the light on the mic is red, the microphone is muted. To fix, tap the top of the mic, the light will turn green, and work as normal.
🔴 Permission error
VetNotes may not have access to the microphone.
Go to the settings of your web browser.
Find app.vetnotes.com
Update Microphone settings to "Allow"
🔴 Chrome extension cannot access microphone
Please see this article.
If you have any further questions, please contact [email protected]